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ENTERPRISE
Tour Operator, Tour Operator Plus, and Tour Operator Executive
Does your business involve the
provision of tours to fare paying passengers? Is the complexity
of the business somewhere between "one man and his
truck", and a multi vehicle, multi purpose, multi tour,
multi company operation handling freight as well as passengers?
Are you having difficulty with
the recording and tracking of reservations, or is your system
labour intensive and therefore costly? Are you tired of chasing
your agents for monies owed?
Help is at hand. An ENTERPRISE
TOUR OPERATOR system can provide you with a front and back office
solution to overcome these administrative hurdles.
The TOUR OPERATOR booking systems
offer you the flexibility to define your business, are efficient
and easy to use, and provide the capacity for increased
profitability. For example, instant recall on all tour bookings
removes the need for cumbersome manual systems. This, combined
with capacity status being updated with each reservation, enables
increased efficiency of loadings.
ENTERPRISE provides three levels
of Tour Operator systems. All levels can be used as stand alone
systems, or interfaced with the choice of ENTERPRISE accounting
packages and other selected ENTERPRISE industry specific modules
to provide an integrated solution. Systems integration ensures
simultaneous update of all appropriate modules.
WHY ARE THERE 3 LEVELS?
By offering a choice we believe
we can offer you more value for money, so that your needs can be
met without having to purchase more than you require. The three
levels demonstrate a recognition that the complexity of the
services offered by different Tour Operators is just not the same
across the industry.
- ENTERPRISE TOUR OPERATOR is
designed predominantly for standard outward and
return to base tours, with the capability of
multiple vehicles and tours, and with the
capacity to convert the tour manifest to agent
invoices.
- ENTERPRISE TOUR OPERATOR PLUS
offers all the same features, plus the ability to
accommodate multiple return options, enhanced
reporting, the production of proforma invoices,
and the ability to create cost and sell
itineraries using own and other operators tours.
- The top of the line ENTERPRISE
TOUR OPERATOR EXECUTIVE has all the features of
TOUR OPERATOR and TOUR OPERATOR PLUS,
accommodates multi company operation, has greatly
expanded functionality in terms of the tour
structures and the reservation process, and has
an on board Report Writer. A choice of input
screens is provided to customise the system to
the specific operation. TOUR OPERATOR EXECUTIVE
also forms the platform for client specific
solutions, and further enquiries should be
directed to The Gibson Group.
WHAT ARE THE FUNCTIONS OF ENTERPRISE TOUR OPERATOR
PACKAGES?
Five sub-modules are provided in
each of the systems, which allows quick access to the required
functions. Six hot keys are also provided to further facilitate
ease of operation, with additional keys in TOUR OPERATOR
EXECUTIVE to accommodate additional functions.
MAINTENANCE:
Within this module, you can
define the system parameters of the Tours services you provide.
This includes establishment of the details of agents who sell
your services, agents' commissions, tour codes, descriptions and
6 price points for single or return trips. Facility is also
provided within this sub module to set up cabin or seat numbers,
point of sale items sold to passengers, pick up points, source of
booking codes, and tour capacities. A general maintenance sub
menu allows the input of a cash drawer balance, the ability to
flag on or off a variety of fields within the booking entry
screen, user definition of the capacity headers, standard fax
message, and 10 payment types.
Within TOUR OPERATOR PLUS, this
sub module also gives you the ability to enter details of own and
other operators' tours for use in the itinerary facility in the
Manifest sub module.
Within TOUR OPERATOR EXECUTIVE,
you can also assign Agents to companies, and can user define up
to 28 tour price points and two seasons for each tour. Facilities
are also provided for establishing other items such as vehicles
or freight, together with 4 price points and 2 seasons. You can
also establish up to 10 registers and sales consultants. The
general maintenance area also contains enhanced booking screen
options, providing you with even more flexibility in the
definition of your system. Within this area, a choice of 4
booking entry screens is provided, depending on the type of tour
operation being undertaken.
MANIFEST:
Having established the parameters
of your system, you can then commence recording bookings within
this area. A worksheet may be printed, entries made into the
manifest, recording the passenger name, allocating seat/cabin
number, payment details, and any special requirements clients may
have through a notes facility. You can also undertake manifest
enquiries through menu or hot key, confirm manifest bookings, and
print a manifest using a choice of three criteria, and a
pre-travel fax confirmation form.
Within the TOUR OPERATOR PLUS
entry screen, provision is made for the recording of and payment
for vehicles, and the making of a booking of a return on another
tour, catering for the operator who wishes to provide his clients
with flexible dates of return.
TOUR OPERATOR PLUS also provides
you with the facility to create itineraries of various tours for
the one client, utilising the data stored in Masterfile of tour
operators and their services. Once created, the itinerary may
then be costed and printed, or an enquiry made of existing
itineraries.
TOUR OPERATOR EXECUTIVE also
offers a choice of entry screens to cater for a variety of types
of operation, being the screens from the lower level packages, or
screens specifically designed for cruise ships, roll on/off ferry
services, and sea, land or air freight operations. For specific
details, please contact The Gibson Group.
ACCOUNTS:
Here you may convert confirmed
manifest bookings to invoice against your agents or enter
invoices directly into the system, by-passing the manifest entry.
Invoices may then be printed individually or in batches, and test
print and re-print facilities are provided.
In TOUR OPERATOR PLUS and TOUR
OPERATOR EXECUTIVE, you are also provided with the ability to
create a proforma invoice. Within TOUR OPERATOR EXECUTIVE, a flag
is provided in the higher level entry screens to undertake this
procedure at time of booking.
BACK OFFICE:
If you did not allocate
seats/cabins at time of booking, you can perform this function
within this sub module. Facilities are also provided to print a
list of bookings in ticket order, and address labels for your
tickets. If you have cash registers not connected to the system,
you may enter summary transactions for the day, particularly if
the system is interfaced with an ENTERPRISE accounting system.
Debtor receipts may be recorded, and day end functions are also
provided.
REPORTS:
TOUR OPERATOR provides an
extensive range of reports and listings to provide vital
management information. Listings of Master file data provided
include agent details, tour listings, cabin/seat details, booking
source, and pickup points.
Reports provided include sales
activity for tours, a performance status report, activity and
statistical reports by a number of criteria, and POS and
transaction reports.
TOUR OPERATOR PLUS also provides
a standard reminder letter input and print facility, and a
revenue report for selected period and tours.
TOUR OPERATOR EXECUTIVE
accommodates all the listing and reporting facilities provided in
the lower level packages, plus additional reports which reflect
the additional functionality of the system and inputs in the
booking screens. These include sub menus for reports of rooms on
hold, allotments, group bookings, and reconfirmation's, a
comments report and a manifest audit trail.
In addition, the extensive
reporting facilities found in TOUR OPERATOR PLUS are further
enhanced by the provision of a report writer. This provides you
with the means to create and to customise reports to meet your
specific requirements.
WHAT FEATURES ARE OFFERED BY THE TOUR OPERATOR
SYSTEMS?
- ENTERPRISE Software uses unique
menu formats and screen commands, ensuring the
system is very easy to use and follow.
- Hot keys are available for booking
entry, booking inquiries, confirmation and
receipts, manifest print, and manifest status/
availability.
- A full or partial code search
enables information to be retrieved efficiently.
- Ticket printing facility is
provided, which may be flagged on or off,
depending on your operational requirements.
- Enquire into the status of a tour
manifest. Search for individual passengers by
name, date, tour or agent.
- Recall a manifest and confirm that
the passenger is travelling. The manifest can be
converted to an invoice after confirmation.
- The manifest may be printed for
the tour staff to take with them. It will contain
all information including seat allocations and
special passenger needs.
- Enquire into the status of a
manifest for instant information on capacity
available for both sections of tour.
- Assign tours to a General Ledger
code, to allow multiple tracking of incomes.
- Unlimited future bookings, agents
and tours, and write unlimited notes against
bookings.
WHAT ADDITIONAL FEATURES ARE OFFERED BY TOUR
OPERATOR PLUS?
- The ability to handle and charge
for clients vehicles, whether that be for storage
whilst on tour, or as freight.
- Allows for flexible returns by
clients by tour and date. The system
automatically makes the booking for the return
for the date and tour selected.
- The ability to create itineraries
of a group of tours, either your own or in
conjunction with other operators' services,
providing the ability to sell packaged services.
- Enhanced reporting providing even
more management data and control.
- Produce proforma invoices for your
overseas agents to facilitate payments.
- Establish standard reminder
letters, and produce these when required.
WHAT ADDITIONAL FEATURES ARE OFFERED BY TOUR
OPERATOR EXECUTIVE?
- This is largely dependant on the
input screen and associated databases selected.
Examples include:
- Up to 28 price points and two
season pricing.
- The ability to establish multiple
POS locations, and the inclusion of other items,
such as vehicles or freight into the manifest.
- Additional flags to further
customise the booking input screens.
- Write notes to print on tickets,
or internal notes, and generate a report.
- Further enhanced reporting, and
the additional facility of a report writer.
- An enhanced manifest status
screen, which shows availability and reserved
bookings by type of booking and user defined
cabin or seat type.
- Hot keys within the reservation
input screen to facilitate data entry.
- The ability to have sub options
within a specific tours, allowing for part-way
drop off and pick ups.
- Numerous additional facilities are
provided, such as wait listing, allotments, on
hold bookings, multiple sales consultants and POS
locations, group bookings and additional
comments, dependant on the system specification.
The ENTERPRISE TOUR OPERATOR
systems provide you with the flexibility of choice of
functionality to reflect your business requirements. This choice
ranges from a relatively simple system to reflect the smaller
operators requirements through to multi company, high volume,
complex systems designed to meet exacting client specification.
When integrated into an
accounting package and other task and industry specific modules,
ENTERPRISE can deliver an extremely powerful solution for
business management.
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